Important information for your stay!
As of October,11th 2021
All information for your overnight stay with arrivals from October 11th, 2021:
- Overnight guests no longer need to present a negative test from October 11th.
- Depending on the incidence in the Heidekreis the regulation can change at any time. Please inform yourself on our website immediately before your arrival. We reserve the right to reintroduce the obligation to test.
- For your own safety and for the safety of the other guests and all employees, we still advise you to get tested before your visit.
The next Corona test center is in Soltau - online registration, address, opening times and costs can be found here.
Stay overnight
Cancellation protection:
- With all regular overnight stays (no early bird offers, deals, etc.) you have the option of purchasing a cancellation protection for only € 25. Book the cancellation protection directly if you want additional coverage.
- You can cancel your short break free of charge and without giving a reason until noon the day before your arrival. In the event of a cancellation, an email to stornierungen@heide-park.de is sufficient. We will reimburse you for the travel amount (minus the cancellation fee).
What happens if the resort closes due to official requirements?
- If we have to close the Heide Park Park Resort and your booked stay (park / hotel / camp) is affected, we will be happy to rebook you to another arrival date in the 2021 season free of charge.
- Alternatively, we offer you a voucher for the amount of your travel price, which you can redeem for your next booking.
- You will find details in the event of a closure due to official requirements on our website.
- Follow us on Instagram or Facebook and sign up for our newsletter to always receive this information directly.
What happens if you are affected by travel restrictions due to official requirements?
- Please contact info@heide-park.de or by phone on 01806 - 91 91 01 (€ 0.20 / call from a landline, mobile phone max. € 0.60 / call / prices may be different in other countries) before your arrival.
- Bookings at the Heide Park Adventure Hotel or Holiday Camp can be rebooked free of charge to a different arrival date in the 2021 season. If you change your booking to a higher-priced date or a higher-priced room category, an additional charge may be necessary. Dates and room categories according to availability.
- Tickets for Heide Park can be rebooked free of charge to another day of the visit in the 2021 season within the available dates of the booked ticket / price category. Dates subject to availability.
What happens if you have Covid or if you have to be quarantined?
- If you are sick with COVID or notice symptoms of a COVID illness, you are not allowed to enter the Heide Park Resort.
- Before you arrive, please contact info@heide-park.de or call 01806 - 91 91 01 (€ 0.20 / call from a landline, max. € 0.60 / call from cell phones / prices may be different in other countries).
- Bookings at the Heide Park Adventure Hotel or Holiday Camp can be rebooked free of charge to a different arrival date in the 2021 season. If you change your booking to a higher-priced date or a higher-priced room category, a surcharge may be necessary. Dates and room categories according to availability.
- Tickets for Heide Park can be rebooked free of charge to another day of the visit in the 2021 season within the available dates of the booked ticket / price category. Dates subject to availability.
- Proof of travel restrictions, COVID illness or quarantine must be provided for a rebooking.
Subject to change.