For your secure booking
Cancellation protection:
- With all regular accommodation offers (no early booking offers, deals etc. ) you have the option to purchase a cancellation protection for only 25€. Book the cancellation protection directly with you, if you want to insure yourself additionally.
- So you can cancel your short break free of charge up to 12 o’clock on the day before arrival and without giving reasons. In case of cancellation, an email to stornierungen@heide-park. de is sufficient. We will refund you the travel amount (excluding the cancellation protection fee).
Information: Short Break
Scheme from 3 April:
- 3G regulations and masks are no longer required, there are no more restrictions.
Nevertheless, we continue to ask for your help in implementing our hygiene concept to protect all guests and the team – our recommendations:
- Wearing a medical mask wherever you can’t keep a distance and in attractions
- Keep a distance of 1. 5m
- Wash hands thoroughly
- Contactless payment
Please inform yourself about current measures directly before your visit here on the website – these may change at short notice due to official requirements.
Subject to change
If you have booked your overnight stay including entrance to the park, you do not need to book a separate reservation ticket. You will receive your tickets and all information before your visit by e-mail.
Unless you have booked the entrance to the park, you can easily purchase your ticket at the reception and do not have to book your ticket online. Overnight guests with annual pass or season pass can obtain a replacement ticket (free of charge) at the reception and enter the park through the hotel/camp entrance.
Subject to change.
All measures shall cease to apply from 3 April.
Subject to change.
